Hand painted, fused glass hanging ornament. 'Happy Frog!' Cute frog, smiling on a lily pad 10x10cm / 4x4 inches plus hanging ribbon

Payments

I accept PayPal and Etsy direct checkout Both of these allow credit and debit card payments to be made. (other payment methods could be considered, please contact me if you wish to pay another way)

Shipping from United Kingdom

I do combine shipping, so if you want to order more than one item, please ask me for a combined shipping price if Etsy doesn't work it out automatically for you!

PLEASE BE AWARE THAT CUSTOMS CAN DELAY YOUR PARCEL FOR UP TO 28 DAYS IF THEY ARE BEING A PAIN, THIS IS NOT ABLE TO BE AFFECTED BY EITHER YOU, OR ME, THEY ARE A LAW UNTO THEMSELVES!!!
USUALLY THEY ARE PRETTY GOOD, BUT AROUND ELECTIONS AND HOLIDAYS THEY CAN BE PEDANTIC PESTS!!
THERE IS NO WAY I CAN HURRY THEM UP IF THEY PICK ON YOU, SO PLEASE TAKE THIS INTO CONSIDERATION WHEN ORDERING, AS THIS IS OVER, AND ABOVE, MY MAKING TIME THAT I MESSAGE YOU WITH WHEN ACCEPT YOUR ORDER AND THE STANDARD SHIPPING TIMES :-(

The vast majority of my items will be sent by a 'signed for' service for your piece of mind, and mine!

Additionally (in the UK), next day delivery is (usually, but not always - I may be out!) offered (on items already made, and paid for by 1pm) and will be charged at cost, please contact me before purchase to arrange this. Special delivery next day service is usually my standard method of delivery on jewellery items as only costume jewellery is insured by RM's signed for service - but if in doubt please don't hesitate to ask me.

INTERNATIONAL :- Customs duties are NOT INCLUDED in the price stated, please check your government's policies BEFORE purchase to avoid any unexpected price hikes by the delivery service!
AS STANDARD I MARK EVERYTHING AS GIFT

I DO NOT include invoice etc or anything with a price on in my parcels.

I DO include a shop business card with my contact details in case of issues/ lost in post etc.
If you would like this not sent just ask, but it's your risk if it goes astray! Lol

A handwritten gift note can be included free of charge, just ask :-)

All sent in plain packaging simply with return address as starlight and shadows.
So could be anything from my shop, most of which is 'innocent ' lol

All collars etc marked on customs as jewelry.

Other markings on request ;-)

Additional

Hallmarking - timescales, requirements and verifiability.

The UK 1973 Hallmarking Act requires by law that items weighing over 7.78grams in silver be hallmarked by the assay office. Items under this weight do not require this and may be stamped '925' or 'sterling' by the maker.
The UK assay office hallmark is your absolute guarantee of purity of metal.

I am registered with the Goldsmiths Assay office in London and have my own sponsors mark registered with them.

All of my items weighing over 7.7 grams of silver will have the full UK hallmark which incorporates my registered sponsors mark into it.

Items I make that are under 7.7 grams of silver will either have 925 and my initials marked on the back or, often, will have no marks at all. (occasionally I get them hallmarked under the 7 grams anyways!)

If you would like any of my smaller items to be hallmarked please contact me about the costs and times involved in doing so.

Hallmarking usually takes between one and three weeks to process, but can be expedited for an additional fee.



Custom made and made to order items for residents of other countries who do not wish for the items to be hallmarked (to save time and expense!)

Under part II of schedule 1 of the 1973 Hallmarking Act. As amended by the
Hallmarking (Exempted Articles) (Amendment) Order 1975 and the Hallmarking
(Exempted Articles) Orders 1982 and 1986.

Exempted Articles
1. An article which is intended for dispatch to a destination outside the
United Kingdom.

Please ask when (or before) ordering if you wish to take advantage of the exemption I can still stamp your item 925 and with my initials in place of the assay office hallmark if required in this situation.

Frequently Asked Questions

Do you accept returns / cancellations / issue refunds on made to order / custom orders or personalised items?

I am sorry but I do not accept returns or cancellations (or make refunds) on made to order, personalized and custom order items (unless I have made an error).
Cancellations can only be made BEFORE I have ordered the materials / started work on your items.
Once I have ordered the materials or started work on your item(s) then I will be unable to cancel or change your order.

Do you ship to my country?

Yes, I ship to all countries where able to do so (some items may be too large or heavy)